Privacy Policy
How Egypt Travel Ways collects, uses, shares and protects personal information when you visit our website, contact us, request a quotation or arrange travel services.
At Egypt Travel Ways, we respect your privacy and are committed to handling personal information responsibly when you visit our website, contact us, request a quotation, or arrange travel services with us.
This Privacy Policy explains what information we may collect, how and why we use it, when it may be shared, how long we may retain it, and the choices and rights that may be available to you.
Who We Are
For the purposes of this Privacy Policy, “Egypt Travel Ways”, “we”, “us”, and “our” refer to the travel business operating the website egypttravelways.com .
Information We Collect
Depending on the services you request, we may collect the following types of information.
Personal and Contact Information
- Full name
- Email address
- Telephone number and WhatsApp number
- Nationality
- Country of residence
- Information you choose to provide when communicating with us
Travel and Booking Information
- Travel dates
- Arrival and departure information
- Flight, train or other transportation details
- Hotel or accommodation information
- Number of travelers
- Passport or identification details where reasonably required to arrange a requested travel service
- Special requests and travel preferences
- Dietary, accessibility, mobility or health-related requirements that you voluntarily provide when relevant to your trip
Where information about health, mobility, dietary requirements or similar matters is considered sensitive personal information under applicable law, we use it only where reasonably required to arrange the service you requested and where appropriate with your consent.
Payment and Transaction Information
- Payment status and transaction details
- Billing information where required
- Information necessary to process payments through our payment providers
We do not intentionally request or store complete credit or debit card numbers, card security codes or similar payment credentials through email or WhatsApp.
Technical and Website Information
When you visit our website, limited technical information may be collected through hosting, security, analytics, cookies or similar technologies.
- IP address
- Browser and device type
- Pages visited
- Referring website or page
- Approximate geographic region
- Date and time of visits
- Website usage and performance information
How We Collect Information
We may collect information when you:
- Submit an inquiry or contact form through our website
- Request a quotation or customized itinerary
- Contact us by email, telephone, WhatsApp or social media
- Make or confirm a booking
- Make a payment
- Communicate with us before, during or after your trip
- Provide information through an authorized tourism partner or service provider
If information is provided by another person arranging travel on your behalf or by a travel partner, we use it only for relevant travel, booking, support or legal purposes.
How and Why We Use Your Information
We use personal information only where reasonably necessary to operate our travel services, communicate with customers, maintain our business and comply with applicable requirements.
| Purpose | Reason for Processing |
|---|---|
| Responding to inquiries and preparing quotations or customized itineraries | To respond to a request and take steps before a potential booking |
| Confirming and managing bookings | To provide travel services you have requested |
| Arranging hotels, transportation, flights, trains, cruises, guides, tickets and airport assistance | To perform and coordinate requested travel services |
| Processing payments, cancellations and refunds | Booking administration and applicable legal, accounting or contractual requirements |
| Handling accessibility, dietary, mobility or health-related requests | To provide the requested service and, where required, based on your consent |
| Website security, service improvement and analytics | Security, legitimate business purposes and consent where required |
| Maintaining business, accounting and booking records | Legal, regulatory and legitimate business requirements |
Authorized Tourism Partners
Egypt Travel Ways may arrange or confirm certain travel services through an authorized or licensed tourism company or travel partner.
This may include hotel, transportation, flight, train, cruise, payment, invoicing or other operational arrangements.
Where a partner independently determines how and why it processes personal information, that partner's own privacy policy may apply.
Payment Information
Payments may be processed through secure payment links, payment service providers, bank transfers or other payment methods made available to you.
Where a third-party provider processes a card payment, payment credentials may be handled directly by that provider according to its own security and privacy practices.
Please do not send complete credit or debit card numbers, card security codes, passwords or similar sensitive payment credentials through email, WhatsApp or ordinary contact forms.
Communications
We may contact you by email, telephone, WhatsApp or another communication channel you provide in order to:
- Respond to your inquiry
- Send quotations and itinerary information
- Confirm travel arrangements
- Provide important trip updates
- Assist you during travel
- Respond to complaints, questions or requests
Marketing Communications
From time to time, we may send information about Egypt Travel Ways services, travel offers or relevant updates where permitted by applicable law.
Where consent is required, marketing communications will be based on your consent.
You can ask us to stop sending marketing communications at any time by contacting info@egypttravelways.com .
Stopping marketing communications does not prevent us from sending booking confirmations, itinerary updates or other necessary service communications.
Analytics and Third-Party Services
We may use third-party services for purposes such as website analytics, communications, booking support, payment processing, website security and technical operations.
These providers may process limited technical or personal information on our behalf or according to their own privacy terms.
We take reasonable steps to limit the information shared to what is relevant for the service being provided.
International Data Transfers
Travel arrangements naturally involve service providers operating in different countries, and some technology or payment providers may also process information outside Egypt or outside the country where you live.
Where applicable data protection law requires safeguards for an international transfer, we take reasonable steps to use an appropriate lawful safeguard where available and required.
Data Security
We take reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic communication or data transmission method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include the period necessary to:
- Provide and manage travel services
- Maintain booking and customer-service records
- Comply with accounting, tax, legal and regulatory requirements
- Resolve disputes, complaints or payment issues
- Protect legitimate business interests and establish or defend legal claims
Retention periods may differ depending on the type of information and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it.
Children's Information
Our travel services are generally arranged by adults, parents or legal guardians.
Where information relating to a child is needed to arrange travel services, it should be provided by a parent, legal guardian or another person legally authorized to provide it.
We do not knowingly collect children's personal information for independent use of our website or services without appropriate authorization.
Your Privacy Rights
Depending on the law that applies to you and the way we process your information, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion where legally permitted
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Ask how your information is used, shared or transferred
- Object to direct marketing
Some requests may be limited by legal, contractual, accounting, security or record-keeping requirements.
We may need to verify your identity before fulfilling certain requests.
To exercise a privacy right, contact info@egypttravelways.com .
Complaints
If you have a concern about how we use personal information, please contact us first so we can try to address it.
Depending on where you live and which data protection law applies, you may also have the right to lodge a complaint with the relevant data protection or supervisory authority in your country or region.
Third-Party Websites
Our website or communications may contain links to hotels, airlines, payment providers, social media platforms, attractions or other independent websites.
We are not responsible for the privacy practices, security or content of independent third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable requirements.
When changes are made, the updated version will be published on this page together with the latest revision date.
Contact Us
If you have questions about this Privacy Policy, your personal information or a privacy request, contact us:
Giza, Egypt